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Frequently Asked Questions
Click a question to view the answer.
About our materials
 ↬ Are the materials updated for the current exam?
 ↬ Does your material cover the computerized exam?
Seminars
 ↬ When is the next Seminar?
 ↬ Can I get the books before the seminar?
 ↬ How much does it cost to repeat the seminar?
 ↬ If I have the HomeStudy, can I get a discount to attend the seminar?
 ↬ Can I register for the seminar at the door?
 ↬ Can I pay my balance at the door?
 ↬ Is the Seminar approved for CE credit?
 ↬ Can I cancel my seminar registration after I've signed up?
Webinars
 ↬ What is a webinar?
 ↬ What are the system requirements to participate in a webinar?
 ↬ How can I test my system prior to a webinar?
HomeStudies
 ↬ Can I get the HomeStudy books without the audio set?
 ↬ Is the HomeStudy approved for CE credit?
 ↬ Can a HomeStudy be returned for a refund?
 ↬ My Playaway® unit is not working correctly. What can I do to fix it?
Registering/Ordering
 ↬ Do I need a special form to register for the Seminar or to place a HomeStudy order?
Guarantee
 ↬ How does the Guarantee work?
Online Exam Practice: How does it work?
 ↬ What are tokens?
 ↬ Do I have to complete a module or simulation before I quit?
 ↬ Why does an NBRC simulation exam have only one score, but your practice sims have two?
Online Exam Practice: Problems/Solutions
 ↬ I'm having trouble playing the audio.
 ↬ I'm signing in, but the system doesn't seem to recognize me.
 ↬ Why is the system telling me my username or password are incorrect when I try to sign in?
 ↬ Why does the number of tokens on my account appear to be incorrect?
 ↬ Why aren't the history frames displaying properly for my clinical simulations?
 ↬ Why aren't the graphical images for specific questions being displayed properly in the module?
 ↬ Why am I getting the error: "Sorry, you do not have permission to access this page"?
 ↬ Why does my audio stutter? Why isn't my audio streaming properly to my browser?
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